At Indus Home Appliances, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use the login feature or any part of our website.

Information We Collect

When you interact with the Indus Home Appliances website, especially during login or while creating an account, we may collect certain types of personal information. This includes your name, email address, and phone number to identify you as a user. Additionally, we collect your username and password, which are securely encrypted to ensure your privacy. We also gather data about your usage of the website, such as which pages you visit, how much time you spend on each section, and your interactions with various features, to help us enhance your overall experience.

Purpose of DataCollection

The information we collect is used for multiple essential purposes. It enables us to authenticate users and ensure secure login access. It also allows us to personalize your experience by tailoring services and content according to your preferences. Furthermore, this data helps us provide responsive support, address your inquiries promptly, and continuously improve the website’s functionality and performance for all users. We we collect the data provided in the comment form along with your IP address and browser information. This data helps us detect and prevent spam. Additionally, an anonymized version of your email address may be sent to the Gravatar service to check if you're using it. If approved, your profile picture will appear next to your comment

Data Retention Period

Your personal data is retained only for as long as necessary to fulfill the objectives stated in this Privacy Policy. For example, your account-related data remains in our system while your account is active or as needed to deliver services to you. Your login credentials are stored using industry-standard encryption techniques and are permanently deleted once your account is terminated. If your account remains inactive for a period of 12 months, the associated personal information is either deleted or anonymized, unless we are legally required to retain it for a longer duration.

Jurisdiction andApplicable Law

This Privacy Policy is governed by and shall be construed in accordance with the laws of Pakistan, without reference to any conflict of law provisions. Any disputes arising in connection with this policy shall fall under the exclusive jurisdiction of the courts situated in the district of Gujranwala,Pakistan.

Your Rights

Depending on your jurisdiction, you may be entitled to specific rights regarding your personal data. These rights may include the ability to access your data, request corrections or deletion, object to or restrict certain types of data processing, and withdraw consent at any time where applicable. To exercise any of these rights or for questions related to your data, you may contact us directly at sales@superindus.com.

Media Uploads

If you upload images to our site, please ensure that no embedded location data (such as EXIF GPS) is included. Visitors to the site can download and extract location data from images. Protect your privacy by removing location details before uploading.

Cookie Usage

We use cookies to enhance your experience. If you leave a comment on our site, you may opt-in to saving your name, email, and website in cookies for future convenience. Login and display preference cookies are also set for users who access our system. Cookies related to login will expire after a set time, while other cookies, such as those for screen preferences, last for up to a year.

External Content

Our website may feature content from external sources, such as videos or articles. These embedded materials function as if you visited the original site, which means those sites might collect data, use cookies, and track your interactions with the content. Always review the privacy policies of any linked or embedded sites.

Data Security

We take data protection seriously and have implemented a range of security measures to protect your personal information. Our website uses SSL encryption to secure all communications between your browser and our servers. User passwords are stored using secure hashing and salting techniques to prevent unauthorized access. Regular system audits, security monitoring, and strict access control policies are enforced to maintain the integrity and safety of your data. However, it is important to note that no internet-based system is completely immune to security risks. By using our website and digital services, you acknowledge and accept the inherent risks associated with data transmission over the internet.

Data Rights

If you have an account on our site or have submitted comments, you may request a file of the personal data we hold about you. You can also request that we delete any personal data, except information we must retain for administrative, legal, or security reasons.

Third-Party Services Disclaimer

To facilitate effective communication and seamless transaction processing, Indus Home Appliances uses third-party services such as WhatsApp for customer interaction and external payment gateways for handling online payments. By choosing to engage with us through these channels, you acknowledge that your communication or transaction is governed by the privacy policies and terms of service of these respective third parties. While we strive to ensure secure and smooth experiences for our users, Indus Home Appliances does not have control over how these external platforms collect, store, or utilize your information. We highly recommend that users review the privacy practices and data protection policies of WhatsApp and the payment gateways involved before proceeding with any interaction or transaction through these platforms.