Return & Exchange Policy

1. Return and Exchange Policy We do not offer returns or full refunds of any product purchased online.
2. However, the exchange of any product is possible within 15 days of the date of purchase. After 15 days, the product will not be exchanged at all.
3. Your product can only be exchanged if it follows the following criteria:
* It should be unused
* It should be in the same INDUS packaging with all accessories in it
* Its body is not broken from any side
* Its motor is not damaged due to overvoltage
* Its PCB circuit is in working condition.
4. If your product fulfills this criteria, you can reach our customer care helpline through UAN(111-046-387) or WhatsApp (+92 3210250000). Our customer care representative will guide you through the next steps.
5. In case of exchange, the customer will be responsible for sending back any product in safe condition. Also, the return shipping charges (non-refundable) will be paid by the customer.

Questions about Return & Exchange Policy
No, we do not offer returns or full refunds for any fan purchased online. However, you can exchange your fan within 15 days of purchase if it meets the required criteria.
You can exchange your fan within 15 days from the date of purchase. After 15 days, the product will not be eligible for exchange.
To qualify for an exchange, the fan must meet the following conditions: It should be unused. It should be in the original INDUS packaging with all accessories included. Its body must not be broken. The blades should not be bent or damaged. The motor should not have suffered damage due to overvoltage. The PCB circuit must be in working condition.
If your fan meets all the exchange criteria, contact our customer care helpline through WhatsApp at +92 3210250000. Our representative will guide you through the next steps for exchanging the fan.
The customer is responsible for returning the fan in safe condition. Additionally, the return shipping charges will be paid by the customer and are non-refundable.
No, the fan cannot be exchanged if the motor is damaged due to overvoltage. It must be in good working condition to be eligible for an exchange.
If the fan's body is broken or the blades are bent due to pressure, it will not qualify for an exchange.
If the fan is functioning correctly and the electronics appear to be in order, the PCB circuit is likely in working condition. If unsure, consult a professional or contact our customer care team for advice.
Simple Exchange Policy

Please note, that customers are responsible for the return shipping, which is non-refundable

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